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Whether you need guidance choosing the right outdoor kitchen setup or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your outdoor kitchen equipment, cookware, or pizza oven does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. If you need a different gas range size or want to swap a cookware set, contact us and we will walk you through the process.
How do I choose the right outdoor kitchen for my space?
Consider the size of your patio or deck, the cooking features you use most, and how many people you typically cook for. Our team can help you narrow down the best fit based on your setup.
Are your pizza ovens compatible with different fuel types?
Fuel compatibility varies by model. Each product page lists the supported fuel types, whether gas, wood, or multi-fuel. If you are unsure, send us a message and we will point you in the right direction.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Owned and operated by Open Flame USA, our support team aims to reply to every inquiry within 24 hours.
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Your payment and personal information are protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your outdoor setup? Returns are accepted within 30 days per our Return Policy.
